Frequently Asked Questions


Q – Do you deliver and set up the soft play equipment?
A – Yes, we do. We will deliver and set up the equipment wherever your require, whether that be in your home, a village hall, school or hotel.

Q – Is your soft play equipment available all year round?
A – Yes, you can hire at any time of year

Q – Do you supply bouncy castles?
A – Yes you will find the price for this in the add on section

Q – When do you deliver?
A – We deliver for parties anytime

Q – If our party is outside of the free 10mile radius how much extra do I have to pay?
A – There will be a charge of an extra £1.50 per mile outside of the free 10mile radius zone.

Q – Are you insured?
A – Yes. We have public liability insurance up to £1 million. However, we do point out that it is the hirer's responsibility to ensure that there is responsible and suitable adult supervision of the equipment and those using it, at all times. You should always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. You will be required to sign our Terms and Conditions Form before hiring the equipment.

Q – How long does it take you to set up?
A – Depending on access to the location, it takes approximately 30 minutes to set up the soft play equipment.

Q – What preparations do I need to make before you arrive?
A – Clear access to where the soft play equipment is to be set up, is required. The ground/floor space needs to be at least 7 metres x 4 metres (although our mats can fit most unusually shaped spaces) and should be a flat and even surface, clear of any sharp objects. We will be able to set up more quickly and enable you to get on and enjoy the play area if you make sure the area is fully clear before our arrival.

Q – How do I book?
A – You can book by calling us on 07739 903 745. Alternatively you can email info@softly-does-it.co.uk. We will check availability and then send you a Booking Form or you can download one from the links on the right. Once we receive the Booking Form back with a deposit of 50% of the total cost your booking will be confirmed in writing.

Q – How do I pay?
A – A 50% deposit will be required to secure the booking along with a completed Booking Form. The balance is then payable on delivery (prior to set up) along with a returnable damage/loss deposit of £50 which will be returned to you at the time of collection once Softly Does It has checked the equipment. You can pay by cash or cheque (payable to Laura Richardson) but all funds must be cleared by the day of hire.

Q – Can I have the equipment for more than 4 hours?
A – Yes of course you can but there will be a small charge of an extra £15 for the Basic and Crawlers Packages per hour and an extra £20 for the Deluxe and Ultimate Packages per hour.

Q – What happens if I need to cancel my party?
A – Please see our Cancellation Policy for more details.

 

For further information please contact
on
07739 903 745 or email

FAQ's

Booking Form

Cancellation Policy

Terms & Conditions