Terms and Conditions


Booking & Cancellation

  1. Only a provisional booking can be made by telephone or email.
  2. A 50% non-refundable deposit is required to secure the booking.
  3. All bookings will be confirmed by Softly Does It upon receipt of a signed Booking Form and cleared deposit.
  4. The balance is payable in cash on the day of the event, prior to setup.
  5. On delivery of the requested items, you will be required to sign a Delivery & Set Up Acceptance Form to confirm receipt.
  6. In the event of your cancellation, the deposit is forfeited – as it is non-refundable. However, if more than 14 days notice is given the deposit can be transferred to re-book on another day subject to availability.
  7. Any changes to the booking must be received in writing and agreed by Softly Does It prior to the event.
  8. All prices are subject to change at any time (excluding confirmed bookings).
  9. If Softly Does It cancels the booking (excludes reasons beyond our control), full monies will be refunded.
  10. We are unable to guarantee the weather and therefore recommend that the equipment be used indoors. We will not refund any monies if weather turns bad on or during the day of Hire and no alternative cover has been arranged. If the weather is unsuitable on the actual day of Hire and an outdoor venue has been booked then we will contact the Hirer on the day to give the chance of change of venue.
  11. The package prices include a maximum of 4 hours hire.

Delivery and Setup

  1. It is the Hirer’s responsibility to check the site measurements for the required package, and also to ensure that there will be adequate space surrounding the play equipment. If sufficient space is not available at the venue site for the package ordered, we reserve the right to remove certain items, at our discretion, for health and safety reasons. However, you will still be charged for them.
  2. Please allow up to 45 minutes before the event for Softly Does It to deliver and setup the equipment, and also 45 minutes after the event for them to take down and remove the equipment.
  3. It is the responsibility of the Hirer to ensure easy access to the venue for unloading and loading of equipment. Any restrictions (e.g. lack of parking, stairs) must be reported to Softly Does It prior to the event. Failure to do so may result in an additional fee being payable by the Hirer.
  4. The packages include free setup and delivery to venues within 10 miles of Grays. Venues beyond 10 miles may incur a delivery fee. Please contact us for details.
  5. We will endeavour to arrive and setup on time, but Softly Does It will not be held responsible for delay incurred due to circumstances beyond our control (e.g. traffic problems, bad weather).
  6. Softly Does It will setup the equipment taking into account full safety of the children, and therefore the equipment must not be moved. We will not accept any responsibility for accidents, injury or damage during the period of hire.
  7. A returnable deposit of £50 for loss or damage of equipment will be required on the day of Hire and will be returned at the end after the equipment has been checked by Softly Does It and all is in order. If damage or loss has occured the loss or damage deposit will be retained. Quotes will be sourced for replacement or mending and any extra costs will be charged to the Hirer.

Health & Safety
It is the responsibility of the person who is hiring this Soft Play Package to ensure that all possible steps are taken to avoid injury or damage. Please ensure that the following Safety Instructions are followed:

  1. The Soft Play has an age limit of 5 years old. Please ensure no one over this age uses the Soft Play equipment.
  2. Please ensure that the Soft Play is kept in a clean condition – if we have to have the equipment professionally cleaned before the next hire, then the deposit money will be used to cover the cost of this.
  3. No food or drinks or chewing gum to be allowed on or near the Soft Play, this will avoid choking and mess (please note if the equipment is collected in a dirty condition then the person hiring it will incur a cleaning charge).
  4. All shoes, glasses, jewellery, badges MUST be removed before using the Soft Play. Parents/guardians who enter the soft play area or walk over the padded floor tiles whilst supervising must remove their shoes. Any damage may result in the Hirer having to pay an additional fee. It is recommended for hygiene reasons that socks should be worn whilst using the Soft Play equipment.
  5. No face paints, party poppers, coloured streamers or silly string to be used either on or near the Soft Play.
  6. No smoking or barbecues near the Soft Play.
  7. A responsible Adult (over 18 years old) must supervise the Soft Play at all times. Softly Does It do not supervise the event. Softly Does It accepts no liability for any accidents or injuries that may occur whilst the equipment is on hire.
  8. Always ensure that the Soft Play is not overcrowded, and limit numbers according to the age and size of children using it.
  9. Children must not push, collide, fight or behave in a manner likely to injure or cause distress to others.
  10. No pets or sharp instruments to be allowed on or near the Soft Play.
  11. Please ensure that an area of 3 feet (1 metre) around the Soft Play is completely clear.


  1. Ball Pit – please re-bag the balls for us. It will be really helpful and cut down the time it takes to pack away.
  2. Any damage to the equipment must be reported to Softly Does It as soon as possible, and may result in an additional fee.
  3. The Hirer will be responsible for any loss of equipment during the Hire Period and will be charged accordingly.
  4. If the Hirer is not satisfied with the set up of the equipment, they must state at the time of set up before signing the Delivery & Set Up Acceptance Form.
  5. Softly Does It are covered by Public Liability Insurance, and a copy of this is available on request.

Please note that all persons using this soft play equipment do so at their own risk. The person/organisation hiring the equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse or reckless use. These guidelines are for the safety of all people using this equipment, and it is the sole responsibility of the hirer to ensure they are adhered to. Our company cannot accept any responsibility for any injury caused to anyone using this equipment.

For further information please contact
07739 903 745 or email


Booking Form

Cancellation Policy

Terms & Conditions